Shipping Policy
Effective Date: August 3, 2026
Thank you for choosing Mana Cacao. Every order is carefully prepared and packed by hand from our workshop on Kauaʻi. We take great care to ensure your products arrive safely and beautifully.
Order Processing
Orders are typically processed within 2–5 business days after payment has been received.
During holidays, product launches, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you using the email address provided with your order.
Shipping Methods
We ship orders through trusted shipping carriers such as USPS, UPS, or other available delivery services.
Available shipping options and estimated delivery times are displayed during checkout.
Domestic Shipping
We currently ship throughout the United States, including Hawaiʻi, Alaska, and U.S. territories where available.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary due to weather, holidays, or other circumstances beyond our control.
International Shipping
International shipping may be available for select destinations.
Customers are responsible for any customs duties, import taxes, or additional fees charged by their country. Mana Cacao is not responsible for delays caused by customs processing or international shipping regulations.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package throughout its journey.
Shipping Address
Please review your shipping address carefully before completing your purchase.
Mana Cacao is not responsible for packages delivered to an incorrect address provided during checkout.
If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once your package has been accepted by the shipping carrier, delivery becomes the responsibility of the carrier.
If your package appears delayed, lost, or marked as delivered but cannot be located, we recommend contacting the shipping carrier directly first.
If you need additional assistance, please contact us and we will do our best to help.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include your order number along with photographs of the damaged product and packaging so we can evaluate the situation and determine an appropriate resolution.
Shipping Restrictions
Certain products may not be available for shipment to specific locations due to applicable laws or shipping regulations.
Mana Cacao reserves the right to cancel or modify an order if shipping restrictions apply.
Contact Us
If you have any questions regarding shipping, please contact us:
Mana Cacao
Website: www.manacacaokauai.com
Instagram: https://www.instagram.com/manacacao.kauai